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About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

About the job:

We are seeking a Development Services Officer who will support customer growth by managing customer connection and complex requests for multiple inter-related service applications, administering SA Water frameworks that assist the Development Industry and providing proactive customer engagement through the process.

In addition, your responsibilities will include:

• Communicate with customers to provide expert & accurate information/responses to customers and relevant stakeholders, within specified timeframes in an empathetic, timely and tailored manner.
• Analyse customer requests and manage service connection applications through working with customers and internal stakeholders to determine the requirements to facilitate a successful connection.
• Identify and action non-standard work for estimation of costs and ensure correct fees are passed on to the customer.
• Review site plans from builders/developers/engineers to ensure all requirements are met for providing servicing in line with relevant standards and regulations.
• Deliver professional, clear and accurate customer service and advice across all functions undertaken in the Development Services Team.
• Review own cases to ensure data integrity is maintained, customer requests are seen through to completion and SA Water record keeping standards are upheld.
• Contribute to the creation of a high performing team with a customer service excellence culture.

Your success in this role will come from:

• Qualifications in Customer Service, Office or Builder/Construction Administration or Land Development related field, or equivalent demonstrated experience.
• Demonstrated experience in the provision of exemplary customer service including telephone techniques.
• Ability to interpret water, sewerage and construction design plans and technical requirements including using online mapping/GIS systems.
• Proven success in handling multiple customer applications, tasks, and deadlines in a case management environment.
• Attention to detail and accuracy.

Further information can be found in the attached- PD- Development Services Officer..pdf

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 20 October 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.