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Growth External Enquiry Triage Lead
- 501428
- Adelaide, SA
- Growth Central
- Growth
- Ongoing- Full Time
- Closing at: Jun 30 2025 - 23:55 ACST
About SA Water
SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.
We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.
Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.
As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.
We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.
Join Our Growth Group!
With the establishment of our new Growth group, we have exciting and unique opportunities. These roles have been created to make a step change, supporting the South Australian Government’s growth ambitions and proactively preparing for the scale and complexities of anticipated future demands. This group will provide a single point of accountability for growth and dedicated oversight, focus and responsibility.
About the Job
Forming part of the newly created Growth Business Group, and reporting into the Manager Growth External Enquiries, our Growth External Enquiries Triage Lead is responsible for developing and leading best-practice systems of work for triaging external growth enquiries. This role will focus on the effective application, allocation, and management of external growth enquiries in alignment with established processes, supporting efficient decision-making and stakeholder engagement.
This role also carries people management responsibilities, as the Systems Planning Support Officer and Major Land Development Support Officer will report directly to them.
About the Person
The ideal person for the Growth External Enquiry Triage Lead role is a collaborative and strategic leader with strong analytical and problem-solving skills, capable of driving performance in a customer-focused environment. They will have proven experience in leading teams, managing external growth enquiries and enhancing systems and processes to support efficient decision-making and stakeholder engagement.
They will excel in stakeholder communication, compliance and governance, with the ability to manage competing priorities, meet deadlines, and improve operational outcomes.
Your responsibilities for this opportunity
- Oversee the application, allocation, and tracking of external growth enquiries to ensure timely and appropriate responses.
- Ensure accurate record-keeping and reporting on external growth enquiry performance and outcomes.
- Foster a collaborative and high-performing team culture that supports continuous improvement in external growth enquiry management.
- Ensure workload distribution and performance monitoring align with organisational priorities and service standards.
- Work with internal stakeholders to refine workflows and align triage processes with broader organisational strategies.
- Develop and implement leading-practice systems for managing external growth enquiries, ensuring consistency and efficiency.
Your success in this role will come from:
- Tertiary qualification in urban planning, business administration, or a related field, or demonstrated equivalent experience.
- Proven experience in leading teams and driving performance in a customer-focused or service delivery environment.
- Strong analytical and problem-solving skills, with the ability to develop and implement efficient processes.
- Excellent stakeholder engagement and communication skills, with experience managing complex enquiries and negotiations.
- Demonstrated ability to manage competing priorities, meet deadlines, and improve operational efficiencies in a fast-paced environment.
Our Growth Group Behaviours:
Our Growth group behaviours are deeply grounded in our SA Water values and are brought to life through our commitment to building a robust, future-focused and fun culture. We are building this together by:
- Fostering a culture of curiosity, collaboration and action.
- Encouraging bold ideas, celebrating continuous improvement and integrating timely progress into everything we do.
- Making decisions efficiently and with purpose to deliver meaningful impact, embracing progress over perfection.
- Championing transformation at all levels by breaking down barriers, balancing risk with opportunity, driving change readiness and enabling teams to shape the future.
- Leading with accountability, authenticity and integrity through being vulnerable, actively listening, embracing feedback and acting with transparency.
Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.
Further information can be found in the attached PD – Growth External Enquiry Triage Lead
To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Steph Haines from the Talent Acquisition team steph.haines@sawater.com.au
Applications close 11:55pm, Monday 30 June 2025.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.
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