About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job: 

Reporting directly to the Senior Manager Growth Central, Manager Growth External Enquiries will lead and mange three direct reports: Growth External Enquiry Triage Lead, Growth Complex External Enquiry Lead and Growth Strategic Communications Specialist. Their key focus will be to lead a centralised team responsible for triaging, prioritising, and responding to stakeholder enquiries, ensuring efficient resource allocation and reducing urgent break-in work across the Growth Group 

About the Person: 

The ideal candidate for the Manager Growth External Enquiries role will be a highly organised and detail-oriented professional with a strong commitment to maintaining compliance with organisational and legal standards. They will excel in leading the triage, prioritisation, and response to strategic stakeholder enquiries, ensuring timely and high-quality communication. This individual will have exceptional skills in developing and implementing an External Enquiries framework, ensuring consistency, accuracy, and strategic alignment in all communications. They will proactively liaise with internal and external stakeholders, providing expert advice on strategic communication approaches and collaborating with senior leaders to develop proactive engagement strategies. Additionally, they will oversee resource allocation for efficient enquiry management, drive continuous improvement initiatives, and represent the Growth Group in high-level discussions.

Our leadership commitment 

Our leadership behaviours are deeply grounded in our SA Water values and are brought to life through a shared commitment to building a robust, future-focused and fun culture. As a team, we are building the culture together by: 

• Fostering a culture of curiosity, collaboration and action. Encouraging bold ideas, celebrating continuous improvement and integrating timely progress into everything we do.  

• Making decisions efficiently and with purpose to deliver meaningful impact, embracing progress over perfection.  

• Championing transformation at all levels by breaking down barriers, balancing risk with opportunity, driving change readiness and enabling teams to shape the future.  

• Leading with accountability, authenticity and integrity through being vulnerable, actively listening, embracing feedback and acting with transparency.  

In addition, your responsibilities will include: 

• Lead the triage, prioritisation, and response to strategic stakeholder enquiries to ensure timely and high-quality communication. 

• Develop and implement an External Enquiries framework to streamline enquiry handling and improve response efficiency 

• Provide expert advice on strategic communication approaches, ensuring responses are aligned with organisational priorities and political sensitivities. 

• Collaborate with senior leaders to develop proactive stakeholder engagement strategies. 

• Represent the Growth Group in high-level discussions related to external enquiries, advocating for best practices and continuous improvement. 

• Oversee the centralised allocation of resources to manage external enquiries efficiently and minimise disruption to Growth Group teams 

Your success in this role will come from:   

• A tertiary qualification in business, communications, public policy, or a related field, or equivalent experience.  

• You have prior experience in leading enquiry management functions in a high-profile, fast-paced environment with tight deadlines.  

• You have strong stakeholder management and communication skills, with the ability to navigate complex relationships and political sensitivities.  

• Proven ability to develop frameworks, systems, and processes that improve operational efficiency and effectiveness.  

• You have excellent analytical and problem-solving skills, with experience using data to drive decision-making and continuous improvement.

Further information can be found in the attached candidate pack - Manager Growth External Enquiries.

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries or for a copy of the candidate pack, please contact Gregg Forte from the Talent Acquisition team Gregg.forte@sawater.com.au

Applications close 11:55PM, 6th of May. 

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.