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About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

In this role, you will support the Trade Waste and Networks teams by managing day-to-day administrative tasks that keep operations running smoothly. Your responsibilities will include maintaining key trade waste databases, processing authorisations and invoices and, assisting with compliance and customer service requests.

About You

You have excellent verbal and written communication skills that enable effective engagement with team members and customers. You demonstrate a strong ability to quickly learn and adapt to new systems and processes. With a proactive mindset and positive attitude, you contribute to fostering a collaborative team environment and support the delivery of trusted, sustainable water services to South Australia.

About Operations & Maintenance

The Operations & Maintenance team oversees the management of our water, wastewater and River Murray activities and conducts operational control activities for a secure water supply. The team is responsible for both planned and unplanned maintenance activities, integrating corrective, preventive, predictive, and precision maintenance strategies. They aim to meet availability, performance, cost, and risk targets by leveraging technical asset maintenance and reliability expertise. Operations & Maintenance strives to deliver smart and reliable services to customers while enhancing overall operational efficiency.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

• Support the operation and maintenance of the grease waste management system.
• Maintain and update Trade Waste databases including TWES, WasteID, and Ellipse.
• Process Trade Waste authorisations, invoices, and manage customer accounts accurately.
• Identify and assist with compliance activities, including supporting basic field compliance tasks and coordinating investigations for potential new Trade Waste customers.
• Provide excellent customer service by responding promptly to Trade Waste enquiries, liaising with Hauled Waste companies, and offering accurate advice on Trade Waste matters.
• Assist with planning and scheduling of work, primarily for the network monitoring team, to ensure operational efficiency.
• Deliver general administrative support to the Production and Treatment team, including minute-taking, travel arrangements, purchasing, fleet management, and credit card processing.

Your success in this role will come from:

• Proven experience providing high-quality administrative support, with strong organisational skills and the ability to manage competing priorities.
• Excellent verbal and written communication skills, with a strong customer service focus and the ability to engage professionally with a wide range of stakeholders.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and the ability to quickly learn internal systems and databases.
• High attention to detail and accuracy in maintaining records, processing invoices, and managing data across multiple platforms.
• Knowledge of trade waste operations and plumbing support is advantageous.

Further information can be found in the attached PD – Administration Officer PD.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Kate Kitanovski from the Talent Acquisition team kate.kitanovski@sawater.com.au

Applications close 4pm, Friday 18 July 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.