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About the Company 

At SA Water, our work sustains life. Every day, we deliver safe, reliable water and wastewater services to more than 1.8 million South Australians, supporting healthy communities across our state.

Behind this essential service are people who care. From engineering and science to construction, digital, operations and customer experience, every role plays a part. We bring our authentic selves to work, driven by purpose, supporting one another to deliver work that truly matters.

About the job  

As a Customer Care Centre Officer, you’ll be the first point of contact for SA Water customers across a range of channels—including phone, webchat, email, and face-to-face. You’ll deliver accurate, timely information and resolve enquiries with confidence and care, all while promoting SA Water’s initiatives. From billing and account queries to meter allocations, trade waste, property concerns, and water quality issues, you’ll handle a wide variety of customer interactions with professionalism and a commitment to first-contact resolution. 

You’ll handle a variety of enquiries, including complex calls, by listening actively, resolving issues promptly, and escalating when needed, all while maintaining clear communication and ownership of the customer experience. 

We’re looking for passionate, customer-focused individuals who thrive in a fast-paced call centre environment, adapt well to change, and are driven to make a positive impact. If you’re ready to support your community and deliver service that truly matters, we’d love to hear from you. 

About the Person

Our ideal candidate is a confident and empathetic communicator with a passion for helping others. You thrive in fast-paced environments, work well within a team, and consistently deliver high-quality service under pressure. With strong attention to detail, excellent data entry skills, and a proactive mindset, you’re committed to resolving customer issues efficiently while contributing to a positive and collaborative workplace culture. 

What to look forward to as a Customer Care Centre Officer 

• Be part of a connected and supportive team, where you’ll collaborate with experienced colleagues who share your commitment to delivering great outcomes. 
• Be nominated for a Peer of the Month award for exceptional teamwork.  
• Staff who go above and beyond their KPI goals are eligible for further recognition and rewards. 
• Ongoing training and development  
• Ability to work from home, once you’re up and running and settled into the role 
• Staff can access a 9‑day fortnight arrangement once they consistently meet their KPIs and the required criteria are achieved. 
• Monthly birthday and service celebrations  
• Be a part of the Culture Club 
• Staff are eligible for overtime   
• A modern Adelaide CBD office, featuring a central atrium and public plaza, plus opportunities to work from our Happy Valley Reservoir office location.  

About Customer, Community and Engagement

Customer, Community and Engagement connects us with the people we serve, from everyday customer interactions to long‑term community relationships. The team includes customer service call centre professionals who provide frontline support, as well as specialists who engage communities and stakeholders, and partner with businesses to help shape how we plan, deliver, and communicate about our services.

Working here means meaningful engagement, supporting customers when they need it most, managing impacts and enquiries, communicating change, and helping communities understand and benefit from the essential water and wastewater services they rely on every day.

In addition, your responsibilities will include: 

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• Deliver high-quality service by resolving customer enquiries at first contact 
• Escalate complex issues appropriately while maintaining ownership of the customer experience 
• Promote and educate customers on SA Water initiatives 
• Maintain accurate data entry and eliminate re-work through effective questioning 
• Meet performance targets including quality assessments, handle times, and roster adherence 
• Contribute to continuous improvement by identifying opportunities for better ways of working 
• Build strong relationships across the organisation and participate in ongoing self-development 

Your success in this role will come from: 

• Strong customer service focus with excellent verbal and written communication skills 
• Ability to work collaboratively in a team environment 
• High attention to detail and ability to maintain quality under pressure 
• Initiative and problem-solving skills to analyse and prioritise customer needs 
• Proficiency in desktop applications and databases (desirable) 
• Negotiation, comprehension, and retention skills (desirable) 

Further information can be found in the attached PD- Customer Care Centre Officer - Position Description.pdf

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au. 

Applications close 4pm, 31 August 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.