About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

In this role, under the guidance of the CTS Coordinator or Senior CTS Officers you’ll be responsible for investigating and designing infrastructure solutions and preparing estimates to SA Water’s standards. With a strong focus on safety, quality and customer satisfaction, you’ll also help drive team success by sharing your skills and knowledge, solving problems, and actively improving the way we work.

About the Person

We’re looking for someone who’s passionate about delivering top-quality services across water, wastewater and recycled water systems. In this role, you’ll be hands-on with designing, estimating and auditing with support from your immediate team to develop your skills and knowledge further.  You’ll work closely with internal teams and contractors to keep projects on track and cost-effective, while always putting customer needs first.

In addition, your responsibilities will include:

• Provide timely and accurate investigation, design, estimating and auditing services as required under the guidance of the CTS Coordinator or Senior CTS Officers.
• Prepare construction estimates based on Schedule of Rates for water, wastewater and recycled water connections and extensions, fire-services and alterations under the guidance of the CTS Coordinator or Senior CTS Officers.
• Assess applications in accordance with current SA Water policies and procedures.
• Ensure network infrastructure is designed to comply with SA Water Design Standards.
• Contribute into operational issues with internal groups (Asset Management, Adelaide Metro Service Delivery Contract)
• Respond and react to customer enquires in a timely and professional manner.

Your success in this role will come from: 

• Technical Certificate, Diploma or equivalent qualification or relevant on the job experience
• Knowledge of SA Water network infrastructure with demonstrated skills in water and wastewater infrastructure delivery
• Knowledge of materials, fittings, equipment, construction practices and operational procedures associated with network infrastructure
• Ability to prepare Construction Estimates based on Schedule of Rates costs for water and sewer connections and alterations
• White Card, or willing to attend mandatory training to obtain a White Card
• Extensive experience in the investigation, planning, design and auditing of connections
• Ability to develop effective relationships with external and internal stakeholders
• Ability to identify, assess, evaluate and problem solve issues with customer’s connections

Further information can be found in the attached PD –   Customer Technical Services Officer - Capital.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Steph Haines from the Talent Acquisition team steph.haines@sawater.com.au 

Applications close 11:55pm, 14 May 2025. 

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au 

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.