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About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

Based at our Lonsdale site, you’ll provide specialist support across customer metering, smart meter technologies, network investigations, and field services to help deliver reliable, high‑quality water services. you’ll investigate water supply issues, support smart meter installations and fault resolution, conduct flow and pressure testing, and contribute to leakage and pressure management initiatives. You’ll also maintain accurate metering records, assist with compliance activities, and support trials of new metering technologies.

About the person

The ideal person for this role is technically minded, proactive, and comfortable working both independently and in the field. You bring strong analytical and problem‑solving skills, along with the ability to communicate clearly with customers and internal stakeholders. You take pride in delivering high‑quality work, can manage competing priorities, and remain calm when troubleshooting complex metering or network issues. A background in electrical or electronics work will be highly regarded, as will your commitment to safety, attention to detail, and willingness to learn new technologies and systems.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• Working within a team environment while being self-managed to achieve organisational goals/ KPI’s when undertaking the daily schedule of work.
• Take responsibility for the safety and wellbeing of yourself and others while in accordance with WHS procedures.
• Provide support to the business/customers for the installation and fault management of smart meters.
• Conduct water mains flow testing for fire service applications/requirements, network analysis and operations.
• Ensure the effective management of metered hydrant issue, repair and audit processes.
• Pressure monitoring including storage, allocation, installation, fault finding, battery replacement and removal of pressure monitoring devices.
• Transportation water meter validations to ensure compliance with DEW.
• Ongoing evaluation of new technologies that may improve efficiency of data collection and analysis to enhance customer experience.

Your success in this role will come from:

• Formal qualification or demonstrated experience in metering, and water network operations or Electronics and Communication (Certificate III).
• Demonstrated expertise in smart metering principles including smart meter technologies, installation, fault finding and flow/master meters.
• Experience in water pressure monitoring including installation, configuration and knowledge of water networks.
• Demonstrated expertise in fire service standards and operation.
• Knowledge in use of Maximo 7, CSIS and Aqua map.
• Proven ability to deliver objectives while operating under limited direction/supervision while being self-managed and in a team environment.
• High level analytical skills and customer relation skills
• Proficiency in Microsoft Office, Word, Excel, Outlook, Powerpoint.

Further information can be found in the attached PD- CTS Smart Metering Officer-PD.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 22 January 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.