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About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

As Manager Business Improvement, you will embed process management discipline and leverage process assets to drive ongoing business improvement opportunities with a focus on business value. You will align SA Water’s business process architecture with enterprise capabilities, establish governance and continuous improvement standards, and oversee both business improvement and process architecture practices to enhance organisational efficiency.

Your work will include designing, modelling, and optimising processes to support agile delivery of strategic goals, while leading a team that collaborates with technology and other programs to deliver transformation projects. You will engage with stakeholders at all levels, including senior managers, in a large and complex organisation.

ARIS is our primary enterprise process repository, and experience in implementing corporate process management disciplines within such environments is highly desirable.

About the Person

The ideal candidate is a confident leader with exceptional communication skills and the ability to influence stakeholders at all levels. They bring strong people skills and a collaborative approach, inspiring trust and taking others on the transformation journey. With proven experience in implementing corporate process management disciplines and familiarity with enterprise process repositories such as ARIS, they are passionate about building capability in true business process modelling using standardised approaches. They demonstrate coaching and mentoring expertise to develop both their team and the broader organisation, fostering a culture of continuous improvement and process excellence.

About Technology

The Technology group is constantly pushing the boundaries of innovation and technology and is driven by its collaborative inclusive culture. This team of diverse professionals is dedicated to transforming digital landscapes, ensuring seamless operations, delivering cutting-edge solutions and utilising data for optimised decision making. With a focus on the future and a commitment to excellence now, the group thrives on solving complex challenges, driving efficiency, and enhancing user experiences.

In addition, your responsibilities will include: 

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• Lead the strategic alignment of SA Water’s business process architecture framework with enterprise capabilities.
• Establish and embed process management discipline and governance across the organisation.
• Manage and mentor a high-performing team, empowering them to take ownership and achieve outcomes.
• Discover, design/redesign, model, and conduct process impact analysis to optimise processes.
• Drive the creation of a valuable asset in process management capability and supporting infrastructure.
• Collaborate with technology and other programs to deliver transformation projects.
• Foster a process community of practice and advocate for standardised modelling and annotation.

Your success in this role will come from: 

• Appropriate Business/Process Improvement qualifications or equivalent professional experience.
• Appropriate Business Process Architecture qualifications or equivalent professional experience.
• Experience in successful design and implementation of complex Business Improvement initiatives.
• Excellent written and verbal communication skills and a demonstrated ability to build ongoing positive and constructive relationships with key stakeholders. This should include a leadership style that influences stakeholders at all levels.
• Strong business acumen and understanding of organisational issues and challenges.
• Well-developed analytical skills including the ability to analyse, conceptualise and communicate complex data and corporate information. 
• Demonstrated experience in leading a high performing team of specialists.
• Proven capability to perform effectively in high-pressure situations and consistently meet tight deadlines.

Further information can be found in the attached PD – Manager Business Improvement.

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Despina Livadiotis from the Talent Acquisition team despina.livadiotis@sawater.com.au 

Applications close 11:55pm, 22 January 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.