Customer Technical Services Metering Officer
About the job
We have two Customer Technical Service Metering Officer roles where you will provide technical advice and services to customers and SA Water stakeholders on all aspects of customer meters, the operational management and investigation of water supplies, fire service investigations, flow testing and network analysis, leak detection, pressure management, smart meter installation and fault management.
About Customer, Community and Engagement
The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.
In addition, your responsibilities will include:
Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.
You will:
- Working within a team environment while being self-managed to achieve organisational goals/ KPI’s when undertaking the daily schedule of work.
- Take responsibility for the safety and wellbeing of yourself and others while in accordance with WHS procedures.
- Provide support to the business/customers for the installation and fault management of smart meters.
- Conduct water mains flow testing for fire service applications/requirements, network analysis and operations.
- Ensure the effective management of metered hydrant issue, repair and audit processes.
- Pressure monitoring including storage, allocation, installation, fault finding, battery replacement and removal of pressure monitoring devices.
- Transportation water meter validations to ensure compliance with DEW.
- Ongoing evaluation of new technologies that may improve efficiency of data collection and analysis to enhance customer experience.
Your success in this role will come from:
- Formal qualification or demonstrated experience in metering, and water network operations or Electronics and Communication (Certificate III).
- Demonstrated expertise in smart metering principles including smart meter technologies, installation, fault finding and flow/master meters.
- Experience in water pressure monitoring including installation, configuration and knowledge of water networks.
- Demonstrated expertise in fire service standards and operation.
- Knowledge in use of Maximo 7, CSIS and Aqua map.
- Proven ability to deliver objectives while operating under limited direction/supervision while being self-managed and in a team environment.
- High level analytical skills and customer relation skills
- Proficiency in Microsoft Office, Word, Excel, Outlook, Powerpoint.
Further information can be found in the attached PD – 
Customer Technical Services Metering Officer PD.pdf
To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Skye from the Talent Acquisition team Skye.Baker@sawater.com.au.
Applications close 4pm, 16/01/2025.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.
Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.
Apply now
Thank you
