Stay ahead. Get job alerts

About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

We are seeking an Improvement Coordinator to join our Operations and Maintenance Performance team. In this role, you’ll play a key part in identifying and delivering process improvement initiatives that standardise ways of working and support the delivery of efficient and sustainable operations across our business.

About the Person

We’re looking for someone who thrives in a collaborative, fast-paced environment and is driven by results and continuous learning.

Key Responsibilities:

• Collaborate closely with business stakeholders, SMEs and teams to document current business processes and identify improvement opportunities.
• Use Lean and continuous improvement methodologies to recommend and implement future-state processes that drive operational efficiency.
• Leverage Data to Identify and Prioritize Improvement Opportunities through collaborate with data and technology teams to translate insights into actionable opportunities.
• Lead Cross-Functional Process Improvement Initiatives and drive medium-sized process improvement efforts that involve multiple departments or operational teams.
• Conduct End-to-End Process Analysis through the mapping, analysis, and redesign of workflows that span several functions or systems.
• Build continuous improvement capability by promoting successful initiatives, delivering training, and embedding a culture of service excellence.
• Actively engage stakeholders to ensure alignment and buy-in, and influence prioritisation and investment in improvement opportunities.
• Conduct field visits and liaise regularly with delivery teams to capture operational intelligence and uncover practical, impactful improvements.

Your success in this role will come from: 

• Tertiary qualifications or equivalent experience in Lean Process Improvement.
• Strong experience in business process improvement (e.g. process mapping, Lean, Six Sigma).
• Excellent stakeholder engagement and influencing skills, with a proven ability to negotiate and build trusted relationships.
• Strong communication and facilitation skills to engage operational teams and drive shared outcomes.

Desirable:

• Working knowledge of operational business processes and enterprise systems.
• Experience supporting or delivering large-scale improvement initiatives in field-based or asset-intensive environments.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au 

Further information can be found in the attached PD - Improvement Coordinator PD.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Gregg Forte from the Talent Acquisition team on Gregg.forte@sawater.com.au

Applications close on the 18th of June at 17:00PM    

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.