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About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

The Injury and Claims Management Specialist is responsible for managing a portfolio of workers’ compensation claims end‑to‑end, operating with a high level of autonomy while ensuring strict compliance with legislative requirements, internal policies, and Self‑Insurance Performance Standards. The role requires strong prioritisation skills to manage competing demands and meet both statutory and internally set timeframes in a highly regulated environment.

The position will play a key role in driving continuous improvement initiatives. Working closely with internal stakeholders and regulators, the role ensures strong governance, audit readiness, and sustainable return‑to‑work outcomes.

This ongoing, part-time (0.8FTE) opportunity is available immediately. 

About the Person

The ideal candidate will be a process‑focused claims professional with demonstrated experience in workers’ compensation and injury management, ideally within a self‑insured environment. They bring a strong working knowledge of relevant legislation and understand the importance of compliance, governance, and audit integrity. Confident managing competing priorities, they are able to organise their day based on urgency, risk, and compliance activity while consistently meeting legislative, internal and stakeholder requirements.

They are adaptable in their communication style, able to confidently engage with a wide range of internal stakeholders and tailor messages to varying levels of the organisation. A practical and hands‑on team player, they are willing to roll up their sleeves and support broader team objectives when required.

About People and Safety

The People and Safety group are focused on ensuring workforce well-being and success through strategies such as talent attraction, diversity, and collaboration, while also prioritising health and safety efforts to prevent harm and promote overall well-being and career development.

In addition, your responsibilities will include: 

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• End-to-end management of a portfolio of worker’s compensation claims & Self-Insurance requirements
• Leading injury management, early intervention and return-to-work initiatives.
• Ensuring compliance with the Return to Work Act 2014 (SA) and Self-Insurance Performance Standards.
• Preparing for, responding to, and embedding outcomes from internal and external audits, including Return to Work SA audits.
• Contribute to corrective action planning and continuous improvement initiatives following audit activity.
• Supporting leaders and internal stakeholders with expert advice on injury and claims management.

Your success in this role will come from: 

• Extensive experience in workers compensation, claims management, and injury management, preferable in a self-insurance environment.
• Strong understanding of the Return to work Act 2014 (SA), WHS Act and Self Insurance Performance Standards.
• Proven stakeholder engagement capability.
• Excellent communication and people skills. Qualification in Injury
• Management, WHS, HR or a related field, and/or relevant certifications such as Certificate IV in Personal Injury Management, Training and Assessment, mediation/dispute resolution, or Return to Work Coordination is desirable.

Further information can be found in the attached PD – Injury and Claims Management Specialist.

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Despina Livadiotis from the Talent Acquisition team despina.livadiotis@sawater.com.au.

Applications close 11:55pm, 27 January 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.