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About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

We are seeking a Technology Service Management Analyst to join our Technology Operations team. This role plays a key part in ensuring our IT service management practices are continuously improving, services are transitioned smoothly into production, and our Configuration Management Database remains healthy and accurate. If you're passionate about service excellence, data-driven decision making, and stakeholder collaboration, this is your chance to make a meaningful impact.

About the person

You will bring a strong foundation in IT service management, with excellent communication and stakeholder engagement skills. Your ability to analyse performance data, drive continuous improvement, and work collaboratively across teams will be essential. Experience with ServiceNow, PowerBI, and ITIL frameworks will be highly regarded.

About Technology

The Technology group is constantly pushing the boundaries of innovation and technology and is driven by its collaborative inclusive culture. This team of diverse professionals is dedicated to transforming digital landscapes, ensuring seamless operations, delivering cutting-edge solutions and utilising data for optimised decision making. With a focus on the future and a commitment to excellence now, the group thrives on solving complex challenges, driving efficiency, and enhancing user experiences.

Key responsibilities include: 

• Ensuring smooth service transitions into the IT production environment
• Developing and maintaining performance reporting to support data-driven decisions
• Maintaining CMDB accuracy through audits and documentation
• Supporting service management practices and continuous improvement initiatives
• Building strong relationships across Technology teams and service providers

Your success in this role will come from: 

• Applying ITIL service management principles
• Leveraging tools like ServiceNow and PowerBI for reporting and analysis
• Demonstrating strong communication and collaboration skills
• Driving improvements in service quality and user experience
• Relevant qualifications in IT, Computer Science, Business Management or related discipline or equivalent experience

Further information can be found in the attached PD –  Technology Service Management Analyst - Position Description.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Chantelle Romeo from the Talent Acquisition team - chantelle.romeo@sawater.com.au

Applications close 4pm, 28 January 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.