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Business Services
Customer Delivery


SA Water’s online recruitment portal operates on an external platform operated by PageUp.

You may have seen recent media reports concerning unauthorised access to PageUp’s systems, which has involved potential access to, and disclosure of, personal data relating to job applicants.

Although PageUp is continuing to investigate and monitor the impact of this incident, we now understand it’s possible that some applicant’s personal details held in PageUp’s systems may have been accessed by an unauthorised person and possibly disclosed to others.

    PageUp advises that the type of information that may have been accessed is:
  • contact details including name, email address, physical address, and telephone numbers (and scrambled account passwords)
  • biographical details including gender, nationality, and whether an applicant was a local resident at the time of the application
  • employment details at the time of the application, including employment status, employer details, manager name and title (if provided in the application)
  • details of nominated referees, including name, contact details and length of relationship with the applicant (if provided in the application).

Although investigations continue, PageUp has advised it is confident the most critical data categories including uploaded résumés were not affected by the data breach.

PageUp and its external experts have confirmed the malware which previously affected their system has been contained and that there is no evidence of an active threat. They have implemented additional security measures and advise their systems are safe to use.

If you already have an SA Water PageUp account you’ll be automatically prompted to reset your password when you login again, which was a security measure we implemented after being notified of the incident, to help protect user information.

If you’d like to delete your SA Water PageUp profile, please login to your account and follow the instructions under the ‘account’ menu option. You can also send an email to

If you’d like to progress a recruitment application outside of this website, please email

We’d like to emphasise the data breach related only to information held on PageUp’s information systems. SA Water’s internal systems haven’t been impacted by this event.

We take the management of personal information collected through the operation of our business very seriously. Further information about our privacy policy and the way we manage information, can be found here.

We appreciate information about PageUp’s data breach will be concerning to applicants, and we regret the fact that it is possible some of your personal data included in a job application may have been compromised. PageUp has expressed its sincere apologies to those who may be affected by this incident.

If you’ve got any questions about PageUp’s security incident, you can visit their website, call their toll-free information line on 1300 893 787, or email SA Water at and we’ll get back to you.

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