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About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

Based at our Hope Valley site, the Customer Technical Services Support Officer, will play a key role in delivering accurate, efficient and high‑quality technical and administrative support to the Customer Technical Services team. You’ll help ensure customer KPIs for Extensions and Connections are met by processing applications, managing enquiries, coordinating scheduling, and maintaining up‑to‑date documentation and work instructions. This role is central to keeping workflows moving, supporting project and program delivery, and ensuring customers receive timely, professional service. You’ll work closely with internal teams, contribute to continuous improvement, and support the overall performance of the team.

About the person

You’re an organised, detail‑focused person who enjoys supporting others and keeping operations running smoothly. You communicate clearly, work well in a team environment, and can manage competing priorities with confidence. You bring strong data entry and administrative skills, are comfortable using digital systems, and can record and manage information accurately. You take pride in enquiries andellent customer service, respond professionally to enquiries, and contribute positively to team culture. Experience in administration, customer service, or technical support especially in a multi‑disciplinary environment will help you thrive in this role.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• support CTS programs and contributing to project work as required
• Ensure performance targets are met and continuously improved
• Process CTS applications and work requests accurately and within set KPIs
• Respond to customer enquiries professionally and in a timely manner
• Comple CAMS investigations and scheduling tasks within required timeframes
• Coordinate building plans, ministerial/ombudsman enquiries, and feedback items
• Manage CTS and Customer Growth inboxes
• Prepare and forward documentation for new services to Customer Field Services
• Maintain up‑to‑date business rules, procedures, and work instructions

Your success in this role will come from:

• Certificate III in Administration (Desirable)
• Strong data entry accuracy and attention to detail
• Ability to work effectively in a multi-disciplinary team with limited supervision
• Experience recording and managing data electronically
• Knowledge of water and sewer applications, connection delivery processes, and relevant policies (Desirable)
• Confident written and verbal communication skills
• Proficiency with computer applications and administrative systems

Further information can be found in the attached PD- Customer Technical Services Support Officer-PD.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 20 May 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.