About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

The Customer Technical Services (CTS) Support Officer is responsible for delivering comprehensive, efficient, and accurate technical and business support to ensure customer KPI’s for Extensions and Connections are met.

This role involves assisting with CTS programs and project work, achieving performance targets, and maintaining up-to-date documentation of business rules and work instructions. The Officer is also tasked with processing CTS applications and work requests within set KPIs, responding to customer inquiries promptly, and managing various administrative tasks, including CAMS applications, scheduling, and tracking building plans and feedback management inquiries. Ensuring high-quality customer service and efficient work processes are central to the role, contributing to the overall performance and success of the CTS team. 

This opportunity will be based at Hope Valley.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• Assist and complete Customer Technical Services (CTS) Programs and undertake Project work as required.
• Contribute to achievement of the CTS Support performance targets and participate in continually reviewed for improvement.
• Ensure that CAMS application/investigations are completed within set timeframes and delivered in a highly professional manner.
• Schedule and track all Building Plans, CTS ministerial/ombudsman and Feedback Management enquiries as required.
• Maintain an agreed high level of service that meets customer’s expectations.

Your success in this role will come from: 

• Certificate III Administration – desirable.
• Ability to work as a member of a multi-disciplinary group under limited supervision – desirable.
• Excellent data entry skills – desirable.
• Knowledge of water and sewer application, Connection Delivery and any other relevant procedures and policies – desirable.
• Demonstrated capacity to record and manage data electronically – desirable.
• Effective written and verbal communication skills – desirable.
• Demonstrated proficiency with computer applications – desirable.

Further information can be found in the attached PD- Customer Technical Services Support Officer.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 4 December 2024.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.