About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the role

As a Metering and Billing Officer, you will be responsible for supporting accurate and timely customer billing and meter reading, investigating water usage issues, resolving billing discrepancies, and managing special customer arrangements efficiently. Your responsibilities will include processing meter readings and replacements, conducting usage investigations, performing reconciliations, and ensuring compliance with audit requirements.

The position also contributes to continuous improvement initiatives aimed at enhancing customer service, streamlining business processes, and increasing operational efficiency. The ideal candidate will be a team player with strong communication skills, a customer-focused mindset and the ability to interpret policies, prioritise tasks, and meet deadlines effectively.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

• Support timely and accurate billing by managing emails, CSIS PWQs, Maximo Queues, and resolving billing discrepancies.
• Support timely and accurate billing for customers with special arrangements, such as our metered hydrant customers  
• Complete financial reconciliations, resolve errors, and ensure all transactions are accurately recorded for auditing purposes.
• Contribute to process improvements to enhance service efficiency and productivity within the team.

Skills, Knowledge, and Experience:

• A customer-focused approach and strong communication skills.
• The ability to interpret policies and regulations and make sound decisions.
• Excellent time management skills, with the ability to prioritize tasks and meet deadlines.
• Knowledge of SA Water billing practices (desirable).

Further information can be found in the attached PD-Metering and Billing Officer-PD.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 21 May 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.