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About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities. 

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

Join Our Growth Group! 

With the establishment of our new Growth group, we have exciting and unique opportunities. These roles have been created to make a step change, supporting the South Australian Government’s growth ambitions and proactively preparing for the scale and complexities of anticipated future demands. This group will provide a single point of accountability for growth and dedicated oversight, focus and responsibility.  

About the job  

SA Water is seeking a dynamic and experienced Senior Development Officer to join our Major Development Services team for a 12-month maximum term opportunity. As a Senior Development Officer, you’ll play a pivotal role in supporting the delivery of infrastructure solutions for South Australia’s largest land development projects. Working closely with Account Managers and the Team Leader, you’ll manage the end-to-end process of development applications from initial inquiry through to asset recording and customer onboarding. This role is central to enhancing the developer experience, resolving complex issues, and maintaining strong relationships with both internal teams and external stakeholders. It’s a fast-paced, customer-focused environment where your expertise will help shape the future of SA Water’s land development services.

In addition, your responsibilities will include: 

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• Provide high level business and technical administration support to Account Managers.
• Guide Development Services Officers and ensure seamless processing of development applications.
• Resolve complex customer issues and maintain strong industry relationships.
• Deliver timely, accurate, and customer-focused service across all touchpoints.
• Contribute to continuous improvement initiatives and help enhance the developer experience.

About you

You’re a confident and experienced professional with a strong background in business administration and customer service. You thrive in collaborative settings, communicate with clarity, and bring a proactive mindset to problem-solving and continuous improvement. Your attention to detail and ability to manage complex processes make you a trusted resource for both colleagues and customers. Ideally, you have knowledge of water and wastewater infrastructure, relevant legislation, and a passion for delivering high-quality service in a dynamic environment. Whether guiding team members or liaising with developers, you bring professionalism, empathy, and a commitment to excellence.

Skills, Knowledge, and Experience:

• Proven experience delivering high-quality business and technical administration support in a fast-paced environment.
• Exceptional customer service skills, including professional telephone techniques and written communication.
• Strong proficiency in data-based computer systems and digital workflows
• Ability to manage complex or contentious customer issues with confidence and professionalism
• Collaborative mindset with a focus on team success and stakeholder engagement.
• A proactive approach to continuous improvement and process optimisation
• Post-secondary qualifications in customer service or business administration (desirable)
• Understanding of water and wastewater design principles and infrastructure (desirable)
• Familiarity with waterworks and sewerage legislation, Development Act, and Community Title legislation (desirable)
• White Card (Induction to Construction Work) or willingness to obtain (desirable)

Our Growth Group Behaviours: 

Our Growth group behaviours are deeply grounded in our SA Water values and are brought to life through our commitment to building a robust, future-focused and fun culture. We are building this together by: 

• Fostering a culture of curiosity, collaboration and action.
• Encouraging bold ideas, celebrating continuous improvement and integrating timely progress into everything we do.
• Making decisions efficiently and with purpose to deliver meaningful impact, embracing progress over perfection. 
• Championing transformation at all levels by breaking down barriers, balancing risk with opportunity, driving change readiness and enabling teams to shape the future.
• Leading with accountability, authenticity and integrity through being vulnerable, actively listening, embracing feedback and acting with transparency.

Further information can be found in the attached PD- MDS Senior Major Dev Officer.pdf

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 6 October 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.