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About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

SA Water is seeking a Senior Maximo Application Services Specialist to lead the management of key enterprise platforms and ensure they are fit-for-purpose, secure, reliable and delivering business value.

In this role, you will manage a suite of business applications and act as Service Owner for major systems including SA Water’s Planning, Scheduling and Dispatching solution (Salesforce Field Services) and Asset Management System (Maximo). You will work with a wide range of stakeholders, guide the transition of new technologies into operations, oversee service providers, and drive continual service improvement across the technology lifecycle.

You will be the senior functional and technical SME for your platforms, providing leadership, direction and expert problem solving while ensuring strong vendor performance, robust governance and alignment to ITIL practices.

About the Person

The ideal candidate will be an experienced applications specialist with strong knowledge of ITIL-aligned service delivery, proven capability managing enterprise systems, and the confidence to act as a senior subject matter expert for key operational platforms. They will bring sharp analytical and problem-solving skills, excellent communication and stakeholder engagement across senior leaders, customers and vendors, and a collaborative mindset that supports effective delivery.

About Technology

The Technology group is constantly pushing the boundaries of innovation and technology and is driven by its collaborative inclusive culture. This team of diverse professionals is dedicated to transforming digital landscapes, ensuring seamless operations, delivering cutting-edge solutions and utilising data for optimised decision making. With a focus on the future and a commitment to excellence now, the group thrives on solving complex challenges, driving efficiency, and enhancing user experiences.

In addition, your responsibilities will include: 

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

• Manage a suite of business applications, platforms and services.
• Act as Service Owner for key operational technology systems.
• Collaborate with stakeholders to drive business outcomes.
• Deliver, transition and embed new technologies into the operational environment.
• Manage services using standard processes such as ITIL and ensure security adherence.
• Lead vendor performance aligned to contractual SLAs.
• Identify bottlenecks, single points of failure and opportunities for service uplift.

Your success in this role will come from: 

• Degree in the field of computer science, engineering or management or equivalent experience.
• Excellent knowledge and experience of managing and providing applications management support and development using industry standard processes, i.e. ITIL within a corporate environment.
• Expert analytical, conceptual thinking and problem solving skills within a technology environment.
• Ability to communicate effectively to establish constructive and positive working/customer relationships.
• Experience in influencing and leading technology teams.

Further information can be found in the attached PD – Senior Applications Services Specialist.

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Despina Livadiotis from the Talent Acquisition team despina.livadiotis@sawater.com.au. 

Applications close 11:55pm, 18 January 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.